FAQ's
- Question : Do I need to register to shop at https://sruthilayafinejewellery.com ? Ans : No, you don't have to register yourself to shop at https://sruthilayafinejewellery.com
- Question : Will my personal details will remain secured? Ans: Yes, your all personal details related to your registration will be 100% secured with us.
- Question: Is there any charges/fee for registration? Ans: No, there is no need to pay any fee/amount for registration, it's totally free.
- Question: What Should I do? If I forget my Login id & Password? Ans: Once you have registered and have lost your password then you have to click on ""Forgot password"" and submit your email or login Id after that we will send you a new password link to reset your password.
- Question: How can I place an order online? Ans: Please go through the following steps one by one:
- Question: How do I cancel an order after submission? Ans: If you have submitted an order by mistake, contact us on our Customer Service Department at +91 7995444559 (11:00 AM to 6:00 PM IST 6 working days) or drop a mail at marketing@sruthilayafinejewellery.com as soon as possible to cancel your order.
- Question: What would happen if I place a duplicate order? Ans: If you think that you have placed a duplicate order, please contact our well experienced Customer Service team at +91 7995444559 (11:00 AM to 6:00 PM IST 6 working days) or drop a mail at marketing@sruthilayafinejewellery.com and hope they will make sure that everything gets sorted out to your satisfaction ASAP.
- Question: Is it safe to place any order on the internet? Ans: Yes, at Sruthilaya, ordering online is 100% safe, using any of your payment card with us. We have used the latest security technology and payment methods, which includes data encryption, server authentication, along with message integrity – that is like keeping your credit card, debit card and other payment card information in a bank vault.
- Question: Are the prices on https://sruthilayafinejewellery.com flexible? Ans: Although, Sruthilaya listed price is final, surely you are still getting an astonishing deal with us. At https://sruthilayafinejewellery.com, we always offer to our customer the best price with the excellent quality items.
- Question: Do you accept an international order? Ans: Yes, we ship all over the world, just email to us at marketing@sruthilayafinejewellery.com and our customer service team will tell you about international shipping policy.
- Question: Can I place an order by phone? Ans: Surely, after selecting the jewellery on our website, you can order the desired item by phone. Our customer Support executive team member will shortly help you with placing the order. You can contact us at +91 7995444559 (11:00 AM to 6:00 PM IST 6 working days).
- First of all, select your desired Jewellery, which you want to buy ""Add to your Shopping Bag"".
- Then Click on ""Checkout"" if in case your order is final. If not, ""Continue Shopping""
- After shopping fill your name and email address on the Checkout Screen to proceed for Billing and Shipping.
- Fill your shipping details like shipping address, contact name, contact number etc. and choose the Payment options.
- Select the Payment method and then place your order
- Once you have done, you'll receive a confirmation email from our side on order to the e-mail that you have submitted during placing of the order.
We will try to stop the order, but remember that our order-fulfilment system is intended to get orders shipped and on their way to our customers as quick and with efficiency as possible. If the order is in shipping process, then we will not be able to stop the order.
If your order is not cancelled, then simply return it again to us according to company's return policy. Please check company's return policy details.
- Question: How can I make the payment for any jewellery that I ordered through online https://sruthilayafinejewellery.com website? Ans: Sruthilaya offers you different methods for making the payments such as online debit card, credit card, UPI and Bank Transfer etc. Your account information will be confidential and 100 % secure with us and we use Data Encryption technology for protecting the card information. Hence, our payment methods are totally risk free.
- Question: Will there be any hidden price? Ans: Here you will never find any hidden prices over the product at all. Only that price we will charge which we have to set on the product otherwise no extra charges are taken. The total price which we is mentioned on the specific product will be the final price.
- Question: Will the costs displayed on your https://sruthilayafinejewellery.com website subject to any kind of changes in price henceforth? Ans: Yes, probably it can be change in future because it depends on the market value. But in whatever prices you have ordered/purchased with us, we will charge you the same price at the time of your ordered price.
- Question: How can I do payment with Credit and Debit card? Is it safe with Sruthilaya? Ans: We accept Visa card, Master card and also international card. You are required to shop with us to enter the 16 digit number along with CVV number that is featured on your card to initiate the payment. We assure you that all your debit, credit and other payment card information will be 100% secure with our Data encryption technology which protect all the card details.
- Question: How does the online payment method work? Ans: The debit or credit card and other payment card details which you provide on the payment gateway page will be authorized by the bank and debit/Credit Card Company. Once we receive the authorization, we will finalize your order.
- Question: What could be the reasons to refuse my credit card? Ans: There are many reasons to refuse your debit or credit card, we are mentioning below:
- Question: What are the debit cards and credit cards you accept and what banks would be supported under the online banking option? Ans: We accept credit card, debit card and an international card also. Apart from that you can choose also online net banking facility that is provided by the major banks of India. To know more about our different payment option you can go through following page to click here payment options.
- If the card number which you have typed/filled in the tab is wrong.
- If the card does not have sufficient credit balance remaining to pay for the order.
- If you're billing address, which you have entered in the order form does not match with the address in your debit or credit card statement.
- If you have entered wrong expiration date to your card.
- Question: Where do you deliver within India? Ans: We deliver to all over in India.
- Question: Do you deliver out of India? Ans: Yes, we deliver out of India also, but you have to confirm with our customer support expert team by dropping a mail at marketing@sruthilayafinejewellery.com or call at +91 7995444559 (11:00 AM to 6:00 PM IST 6 working days).
- Question: What would happen if I am not at home, when you delivered? Ans: Our courier agents will always drop a message or give a call to confirm that you are available at home or not. If our agent reach at home when you are not available, then in such circumstances we will try to deliver the product to you again. And coordinate with the courier team, so that product gets delivered to you at the correct time.
- Question: How many days will you take to deliver an order? Ans: The delivery of the product depends on the kind selected by you it usually depends on the type of product. For domestic market it will take 5 to 15 working days and it normally takes up to 15 to 30 working days to deliver the item in a safe condition out of India.
- Question: I am the recipient of my product, but I had gone out of station, will you deliver my order to my family members? Ans: Yes, we can deliver your product after conversion to the recipient, if recipient say yes, in that case it is delivered to the family members. Our courier agent then can shipped to your family members with safe condition.
- Question: Can I place an order for delivery to multiple addresses? Ans: No, an order cannot be delivered on multiple address, but multiple orders can place on multiple addresses according to you.
- Question: How can I track the status of my Order? Ans: You can track the status of your order on our website by clicking on ""Track Order"" after login.
- Question: Who will pay charges for the return shipment? Ans: In such case if you are not satisfied with your purchase by any reason and you want to return the product as per our Return Policy, you do not have to pay any charges for the return shipment.
- Question: What can I do if the Product has reached me in a damaged or defective condition? Ans: In case you get a package that is damaged or defective, then do not accept it and immediately inform us. If you accept the delivery and henceforward, you realized that the package is damaged or defective, please feel free to get connect with us within 7 days of receiving the package. For further details go through our return policy.
- Question: What will happen if I receive a defective or damaged item from you? Ans: In such case, please contact customer support team immediately along with your order number and wait for their next instructions to return a defective or damaged product. And this defective/damaged item you have to send within 30 days. We will entertain your request within 7days.
- Question: What about your return policy? Ans: We don't accept any returns or exchanges.
- Question: How long will it take to respond my question/Queries? Ans: We respond to your queries within 3 working days. For instance, if you send any query to us on Saturday & Sunday that means your request will count from Monday onwards.
- Question: How can I buy those Jewellery that is not listed on your website? Ans: In such case you can drop a mail at marketing@sruthilayafinejewellery.com according to your requirements and also can call us at +91 7995444559 (11:00 am to 6:00 pm IST 6 working days).
- Question: What would happen if any jewellery that I have order is out of stock? Ans: If any jewellery is out of stock, then it will be displayed with the tag of ""Out of stock"" in the shopping catalog. You will be informed by us immediately.
- Question: Can I order customize design in jewellery? Ans: Please call our expert at customer care department at +91 7995444559 (11:00 am to 6:00 pm IST 6 working days) and they will help you.
- Question: Can I get the jewellery with different gemstone or metal which you have not offered in your shopping catalog? Ans: For this you have to call our customer care department team at +91 7995444559 (11:00 am to 6:00 pm IST 6 working days) to resolve your problem.
- Question: Does the price includes the chain in the pendant as shown in the image? Ans: No, the chain has been used only for aesthetic purposes and the price of the chain is not included in the pendent as shown in the images.
- Question: What is guarantee to your products? Ans: The jewelleries of Sruthilaya comes with a certificate of authenticity sponsored by third party Guarantee about the Quality of the products.
- Question: How can I search a particular jewellery on your website? Ans: Easily you can search and find out your choices of jewellery from our inventory if available with the help of search tab, which will appear on every web pages.
- Question: How can I buy ring, if I don't know the ring size? Ans: Sruthilaya offers a chart for those who don't know their ring size. Measure your finger by wrapping a thread around it. Find the length of the string that makes exactly one loop using one ruler. A reference chart is provided to determine the ring size.
- Question: Will you provide my jewellery with packing? Ans: Yes, we will provide your purchased jewellery with exclusive Sruthilaya Boxes packing.
- Question: Will you sell authentic and certified jewellery? Ans: Yes, we deal in authentic and certified jewellery.
- Question: Will you provide Certificate on jewellery and diamonds? Ans: Yes, we will provide you certificate on jewellery and diamonds. Rasav always deals in quality and genuine price with our clients.
- Question: Can I resize my Ring, after purchased and shipped? Ans: Yes, we offer for resizing your ring, if is it possible then we can do it within 30 days from shipping date. Make sure it's all about your own cost.
- Question: Where is the office of Sruthilaya located? Ans: Our Showroom is located at 782/A, Jubilee Hills, Road no: 40, Telangana. We design and manufacture all our jewellery in India.
- Question: Do you offer any extra discounts? Ans: Yes, we give you discount on gemstone jewellery, but we do not offer any extra discounts on gold & diamond jewellery.
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